Customer Support Agent – Night Shift

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PaytheX is a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia and the UK, we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.

Role overview:

As a Customer Support Specialist for the night shift, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.

Responsibilities:

– Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.

– Handle customer complaints and concerns promptly and fairly.

– Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.

– Identify patterns in customer feedback to improve processes, tools, or products.

– Identify and support vulnerable customers when necessary.

– Collaborate with the financial team to identify and investigate trends.

– Prioritize and escalate customer feedback and feature requests to the product team.

– Support other members of the operations team and assist new joiners as needed.

Qualification Requirements:

– Previous experience in customer service is required.

– Experience in banking, financial, or online financial industries is advantageous.

– Strong knowledge of payment service providers and payment solutions.

– Exceptional verbal and written communication skills.

– Proficiency in Microsoft Excel.

– Ability to build strong client relationships.

– Excellent persuasion skills.

– Strong teamwork and collaboration abilities.

– Outstanding problem-solving skills.

– Flexibility to work shifts, including weekends.

– Fluent English proficiency is essential.

Technical Information:

Night shifts from Monday to Friday, with additional shifts on weekends.

Shift timings:

Morning 7:30 – 16:30
Day 10:30 – 19:30
Middle 12:30-21:30
Evening 14:00 – 23:00
Night 22:30 – 7:30

Please note that only resumes submitted in English will be considered.

We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address HR-Albania@paythex.com and please insert as the mail subject: Customer Support Agent